The things people call about.

Paying

M-Pesa, cash at the office, or bank transfer, with your account number as the reference. Your 30 days run from the day you were switched on. If they run out, the line pauses and comes back by itself a few minutes after the payment lands. Paid and still off after fifteen minutes? Forward the M-Pesa message to support on WhatsApp with your account number.

It's down

1. Has the 30 days run out? See above.
2. Is the router on, and the small power adapter for the roof radio? Both should have lights.
3. Unplug both, count to thirty, plug back in, wait two minutes.
4. Still nothing? WhatsApp support or call. Tell us your account number and when it started.

Changing the Wi-Fi name or password

On a phone connected to your Wi-Fi, open a browser and go to 192.168.0.1. Log in with the password printed under the router. Open Wireless Settings, type the new name and a password of at least eight characters, save. The Wi-Fi restarts; reconnect every device with the new details. Stuck? WhatsApp support a photo of your router and we'll walk you through it.

Changing plan

Call or message with the plan you want. It usually takes effect from your next 30 days and nobody needs to visit.

Lost your account number

Call or WhatsApp support from the phone number we have on file and we'll tell you straight away.